Compliance Policy

Hooray Entertainment Inc dba Hooray! Kids Indoor Play Center (the "Company") is committed to ensuring full compliance with applicable laws, regulations, and ethical standards across all its services, including online ticket sales, indoor playground operations, party room bookings, and e-commerce activities. This Compliance Policy serves to outline the standards and expectations for our users, employees, and partners.

  1. Purpose

    This Compliance Policy is designed to:• Ensure adherence to applicable laws and regulations.• Protect the rights and safety of customers, employees, and partners.• Promote fair, ethical, and transparent practices in all aspects of the Company’s operations.

  2. Regulatory Compliance

    The Company operates in compliance with the following:

    • Consumer Protection Laws:Ensuring fairness in advertising, pricing, ticket sales, and product returns.

    • Health and Safety Regulations:Maintaining a safe environment in the indoor playground and party rooms in accordance with local and national safety standards.

    • Data Privacy Laws:Adhering to data protection laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other applicable laws.

    • Payment Security Standards:Complying with Payment Card Industry Data Security Standard (PCI DSS) for secure online transactions.

  3. Indoor Playground Policy and Party Room Safety

    • Hooray! Kids Indoor Play Center (refer as "Hooray!") is designed for children AGE 12 and under ONLY. Adults should NOT play on our play structure and equipment, and can only go up to the 2nd level of the play structure when accompanying a toddler who is 3 years or younger.

    • All guests including adults and kids must wear non-slip socks on the playground area at all times.

    • Children must be accompanied by their parents/guardians at all times. Please note Hooray! is not a drop-off center or child care facility. Children should be supervised by their parents/legal guardians at all time.

    • Children who appear visibly sick will kindly be asked to return on a day when they are feeling better.

    • All guests are required to complete and sign the waiver before entering the play center.

    • Hooray! is not responsible for any guests’ lost or stolen items.

    • No food or drinks are allowed inside the play area.

    • Party food and drinks should stay in the party room ONLY.

    • Strollers must be parked in our stroller parking zone.

    • No running, no chasing, and no climbing up the slides.

    • We do not allow any rough play or fighting. We have the right to stop the involved children from continuing to play.

    • Be respectful of other children. Do not push, hit or injure other children.

    • No pets are allowed inside our facility except for service dogs.

    • Children who are not yet 100% potty-trained MUST wear a diaper.

    • Hooray! reserves the right to refuse admittance to anyone for any reason.

  4. Data Privacy and Security

    • Collection and Use of Data: Customer data is collected only for the purposes of providing services, improving user experience, and fulfilling legal obligations. Please refer to our [Privacy Policy](link to Privacy Policy) for more details.

    • Consent: Customers must provide informed consent for the use of their personal data for specific purposes, such as booking or purchasing.

    • Security Measures: Advanced encryption and secure servers are used to protect customer data. Only authorized personnel have access to sensitive information.

  5. Anti-Fraud and Payment Security

    • Fraud Prevention: Measures are in place to detect and prevent fraudulent activities, including unauthorized ticket resales or misuse of payment methods.

    • Secure Transactions: Online payments are processed through secure and compliant payment gateways. No financial information is stored without proper safeguards.

  6. Fair Trade and Ethical Practices

    • Transparent Pricing: Pricing for tickets, party rooms, and products is clearly displayed, including taxes and additional fees.

    • Cancellation and Refund Policies:• Tickets: Refunds are only provided for canceled events or as specified in the ticket policy.• Party Room Bookings: Cancellations must be made [number] days in advance for a refund. Refunds are subject to specific terms and conditions displayed during booking.• Products: Returns or exchanges are accepted within [number] days of purchase, provided items are unused and in original packaging.

    • Accessible Customer Support: Customers can contact our support team for assistance with bookings, purchases, or complaints.

  7. Environmental Responsibility

    • The Company is committed to sustainable practices, including the use of eco-friendly materials in our playground and party room designs and the sourcing of environmentally responsible products for our e-commerce store.

  8. Accessibility and Inclusivity

    • Website Accessibility: The Site is designed to be accessible to individuals with disabilities, adhering to the Web Content Accessibility Guidelines (WCAG).

    • Facility Accessibility: Indoor playgrounds and party rooms are designed to accommodate individuals with disabilities, including wheelchair accessibility where feasible.

    • Inclusive Environment: The Company promotes a welcoming and inclusive environment for all customers, employees, and partners.

  9. User Responsibilities

    By using the Company’s services, users agree to:• Provide accurate and truthful information during transactions and bookings.• Supervise children and follow all posted safety rules while using the indoor playground or party rooms.• Refrain from engaging in fraudulent activities or misusing Company resources.

  10. Employee and Vendor Compliance

    • Training: All employees are trained in compliance with safety, privacy, and ethical business practices.

    • Vendor Oversight: Vendors providing products, equipment, or services are required to adhere to the Company’s compliance standards.

    • Audits: Regular compliance audits are conducted to ensure ongoing adherence to policies and regulations.

  11. Monitoring and Reporting

    • Incident Reporting: Customers, employees, or partners may report any compliance concerns or violations to the Company through the following channel:• EMail: hoorayplaycenter@gmail.com

    • Whistleblower Protection: Individuals reporting violations in good faith are protected from retaliation.

  12. Enforcement and Penalties

    • Non-Compliance: Violations of this policy by users, employees, or vendors may result in penalties, including termination of services, employment, or partnerships.

    • Legal Action: The Company reserves the right to pursue legal action for violations of applicable laws or this Compliance Policy.

  13. Updates to the Policy

    This Compliance Policy may be updated periodically to reflect changes in regulations, business practices, or operational requirements. Users will be notified of significant updates via the Site.